Refund and Returns Policy

What happens if your gear is defective?

It’s common for competitors to use “standard” supplies – mediocre wood, below average leather – for their bats and gloves. It’s no surprise then, when you see customer reviews like this:

“Wood bat lasted exactly 7 innings. Broke in 1/2 during first game it was used in. Bought it 4 days ago … Thought we’d at least get the season out of it.”

With 9Positions, you get 60 days.

18 hours to inspect and evaluate the products you’ve ordered.
A 60 day return policy (excludes custom orders).
And a 60 day exchange policy for any unused products (with free shipping both ways).

If you’re not completely satisfied with your 9Positions order, simply send your order, in its original packaging, back to us for a full refund.

Something wrong with a product in your order? No problem! 9Positions has you covered.

Contact us and you’ll receive a reply within 12 hours. If you qualify for a replacement or exchange we’ll get that out to you within [20] days (excludes custom orders).

Can I return my order?

Yes! We’ll accept returns for any item that:

is returned in its original packaging and condition
is returned within our 60 day window.

Can I exchange an item in my order?

Definitely. We’ll process your exchange request within 1 business day if:

We receive the product in an unused condition.
The product is returned in its original packaging.

Can’t return/exchange items if…

gloves are broken in/oiled.
the lacing on the gloves are changed or tampered with.
bats are wrapped, covered or customized.
there are contact marks on bat (from hitting balls).
there are alterations to the product finish (sanding the bat, pine tar and bat grip residue, removing labels, etc.).

Refund, replacement and exchange policy

9Positions sends out shipping notification w/ product photo (including serial number) via email.
Customer is given an 18 hour window to identify defects/damage.

If customer wants a refund…

Take photos of the items for refund request.
Send the photos via email to andre@9positions.com. Include the order number and recipient name.
Staff confirms damage via image, authorizes return.
Customer prints shipping label.
Customer ships product back to 9Positions.

Custom Baseball Glove/Mitts

All custom gloves will ship within 4 to 6 weeks, on average.
Orders placed during special promotions and high volume shopping season will experience higher wait times.
All gloves receive a 1 year non-transferable glove warranty.
Issues with workmanship will be handled on a case by case basis.
Gloves that are determined to be “defective” will be repaired or replaced at the discretion of 9Positions.

Custom Wood Bats

Limited 30 day guarantee. Courtesy 1-time broken bat replacement within 30 days of purchase. For NEW Customers Only.
Returns are not accepted on personalized bats.
Stock bats, unused, are eligible for return within 3 days of del

Shipping and Misc Policy

Signature confirmation for deliveries. Customer can opt out of signature confirmation.
Custom gloves from 9Positions won’t resemble/feel like gloves from Mizuno, Rawlings, Louisville slugger. Expectation should not be similar to major manufacturers.
9Positions pays for shipping label. 9Positions then softens gloves for $75 dollar fee then ships item back to customer.
Baseball bats will = -2 ounces of the length. 33 in. bat would weigh a minimum of -2.
9P Products aren’t making me better. Take a video of your performance and answer these questions.
Orders paid for in full before being shipped out.
No credit card information will be taken over the phone.
Orders must be cancelled within 2 hours of purchase.
Products already shipped, must be returned before refund is processed.
Use credit card fraud protection
18 hour evaluation window for products.
Create pending order audit process to flag potentially fraudulent orders.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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