Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Custom gloves will be shipped within 4 to 6 weeks after confirmed orders.
- Wood bat orders will ship 3 weeks after the order is placed. Delivery time can be shorter or longer.
Accounts are created on the checkout page.
If you need to change the shipping address of an order placed before 3pm. Please do the following:
- Notify us by responding to your confirmation email.
- Login to your customer account and send a message.
- Send a SMS or WhatsApp at 646-261-1449.
You can see the status of your order by logging into your account. When your order is ready for shipping, we include the tracking number as well as send you an email telling you that your order is on the way.
9Positions does not save customer credit card information.
9Positions charges sales tax on orders shipped within New York State.
Product dimensions will dictate the shipping packaging.
If you need to swap an item
Returns and Exchanges
- Contact us via email or phone telling us of your request.
- We will provide the shipping address for glove repair if we determine the manufacturing was the cause of the failure.
- Pack glove in appropriate packaging and apply the shipping label that we provide to send to service.
- Limited 30 day guarantee. Courtesy 1-time broken bat replacement within 30 days of purchase. For new customers only.
- We don’t accepts wood bats for warranty service.
- Wood bats replacements are available if broken bats have natural internal damage that was not visible when made. Internal damage is wood rot.
- Contact us via email or phone telling us of your request.
- All returns/exchange products must be in the original condition.
- All retail non-NYStix products must be repackaged in factory packaging, including all media, manuals and marketing materials.
Sending you the wrong item is not our intention. Notify us by phone or email to immediately so we can start the process to correct our mistake.
- We will send you a shipping label to return incorrect item.
- Once the incorrect item is received, we will immediately ship the correct item using the fastest shipping option.
- If you received your package directly from the driver. Let the driver know that the package is damaged and you want to know the procedure to file a claim if the item is damaged.
- If the package is left at your door, take several pictures of the package.
- With your cell phone, record the packaging and the unboxing of your product. If the product is damaged, please file a claim with the courier and notify us immediately.
When we issue the RA (Return Authorization) code, we will supply the necessary address for your authorized return.
Our standard address for returns is:
NYStixs Wood Bats LLC
90 20 199 Street
Jamaica, NY 11423
- Email us at help@9positions.com
- Contact Us.
- Send a text
For security reasons, if you entered an incorrect shipping address, please contact us and perform the following.
- Please login to the order detail view and cancel the order.
- Create a new order with the correct shipping information.
- If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.
Absolutely. If you need to change your order for another item of the same value or lesser value.
- Contact us immediately to give us an opportunity to make the changes.
Absolutely. If you need to change your order for another item of the same value or lesser value.
- Contact us immediately to give us an opportunity to make the changes.
- Custom glove changes can be made within 48 hours of orders.
- If the value is lesser than the original item, we will issue a credit to your account for future order or refund the difference. Let us know.
Most of our products are made to order and will be available based on raw material availability.
Retail products availability depends on warehouse inventory.