Common queries answered
Frequently asked Questions
- Custom gloves will be shipped within 4 to 6 weeks after confirmed orders.
- Wood bat orders will ship 3 weeks after the order is placed. Delivery time can be shorter or longer.
To start a return or exchange request:
- Contact us via email or phone telling us of your request.
- All returns/exchange products must be in the original condition.
- All retail non-NYStix products must be repackaged in factory packaging, including all media, manuals and marketing materials.
If you need to change the shipping address of an order placed before 3pm. Please do the following:
- Notify us by responding to your confirmation email.
- Login to your customer account and send a message.
- Send a SMS or WhatsApp at 646-261-1449.
If you need to change the shipping address of an order placed before 3pm. Please do the following:
- Notify us by responding to your confirmation email.
- Login to your customer account and send a message.
- Send a SMS or WhatsApp at 646-261-1449.
We are here to serve you. If you need to contact us you can send an use one of the following:
- Email us at help@9positions.com
- Contact Us.
- Send a text
If you entered an incorrect shipping address:
- Contact us immediately by email, phone or text.
- Login to your accountMy account and edit your shipping address.
International orders are accepted and shipped via EMS (USPS) Shipping or DHL Global.
The products dimensions will dictate the shipment’s packaging.
Still need help?
Get in touch with us
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